PetDesk App Review

 PetDesk App Review

I reviewed the PetDesk app because it is a hub for my dog’s grooming, boarding, and veterinary services. I like this app because it is user-friendly. You can make appointments with your pet’s providers through one convenient app. It allows you to set reminders for vaccinations, annual exam appointments, and medication schedules. You can set profiles for each animal to differentiate between pets when requesting appointments or to set reminders if you have multiple pets.

It is straightforward to use the app. At the bottom are buttons for home, pets, providers, appointments, and messages. On the home page, you can request an appointment, which takes you to the provider’s section to select which provider you wish to schedule an appointment with. After you have scheduled the appointment, it appears in the appointments section to keep track and allows your provider to communicate anything needed for the appointment. The message section enables providers to send messages that inform of any times out of their scheduled hours that they will be closed or if they are having giveaways.

I like the design of the app. The homepage is nice in that you can select a profile picture, and the header has a visually appealing design that is animal related. The home page includes many articles that have relevance to pet owners. The pet’s section is great because it has your pet profiles with their names and ages, and you can select their profile pictures. I also like that it keeps track of their medical exam history and prescriptions so that you can reference the app anytime you need a reminder on when and how to administer their medicine.

Something I wish they had done differently is the articles on the homepage. There are far too many, and there is no organization. They should archive a majority and have a separate, searchable section that would allow them to be organized more efficiently. Also, my veterinary clinic recently switched to its own app, so my PetDesk no longer allows me to request appointments. It still keeps track of the prescriptions, but probably because I haven’t had to refill since they switched. I can also see his history, but I think that is because we haven’t had an appointment since the change.

I find it frustrating that when I request an appointment with my dog’s groomer or to board, it sends me to the PetDesk website, not the service provider’s website. I also wish there was an option to message the providers, not just request appointments or refills. My dog has allergies and recurring ear infections, so he has a couple of different prescriptions and ear wash that we get from his vet. Without the ability to message his vet, we had to call them to put in a request for the ear wash. My vet’s app now has a complete form you can fill out to request any refill, including the ear wash.

Overall, though, I enjoy the PetDesk app. I think it provides an excellent service to pet owners for free. I am sure that the clinics that use PetDesk pay for their service, and that’s how they get their revenue. I appreciate that it is a free service for the pet owner, especially when the services cost as much as they do!